Customer care no +91 8010306979

General Conditions of Contract

a) Description of service provided :

This website has been created and is managed by RoomsXpert.com. We act as intermediary between accommodation providers and site users to provide an accommodation reservation service for hotels, lodge, apartments, guest houses etc. Our service is based on the information provided to us by the accommodation owners. We try to ensure that information provided on this website is as accurate as possible. RoomsXpert.com accepts no responsibility whatsoever for the accuracy of information provided to us, nor interruptions in services of any kind. The user hereby agrees to use this website for personal ends which do not include the direct or indirect personal financial gain of the user.
The user also agrees to use this website in a lawful manner and in no way which is prohibited by these conditions and the law.

 

b) Credit Card :

We require the user’s credit card details in order to secure the reservation. “RoomsXpert.com” will directly charge the client’s credit card a prepayment which corresponds to between 5% and 30% of the total cost of the reservation as advance deposit. This payment is charged in USD and will be shown in your credit card statement. When this has been completed, it means that the reservation has been confirmed and the accommodation availability will be blocked for the dates of your reservation. The remaining amount of the total charge will be paid in local currency directly upon your arrival at the accommodation (unless otherwise indicated).
Non-refundable rate conditions – The establishment will charge the full remaining balance in local currency at any time after booking. If the credit card used to make the booking is invalid or has insufficient funds, the reservation will be cancelled, and the amount paid online will not be refunded. To secure the Credit Card information, we only take payment via “Paypal” gateway.

 

c) Cancellations, modifications & refunds :

All accommodation provider has its own specific cancellation / modification policies, details of which are shown during the booking process on the web page and also on the confirmation email. You can cancel / modify your reservation by sending an email to booking@roomsxpert.com , any cancellation will attract a fee as mentioned at the time of booking. In the case of partial cancellation, the penalty fee shall be reduced accordingly. RoomsXpert.com acts in good faith as an intermediary in confirming your reservation, which is then confirmed by the accommodation provider. The accommodation provider is ultimately responsible for providing the accommodation, and it is the sole responsibility of the accommodation provider to respond to any incident with regards to the final provision of accommodation. RoomsXpert.com, in reciprocity with the user in the clause titled “Cancellation and No-Show Policy”, assumes responsibility only of the amount paid as advance purchase online to reserve the stay. If and when fault or negligence is found on RoomsXpert.com part as an intermediary in the provision of information, RoomsXpert.com will be liable only up to a maximum amount of the money pre-paid online by the customer.

 

d) Liability disclaimer :

RoomsXpert.com acts as a mediator (or) intermediary in the contracting of the services offered on its web pages. Under no circumstances can RoomsXpert.com change the contracting conditions established by each supplier. The photographs and information which appear on our web page are provided directly by the accommodation, hotels and other suppliers, in agreement with the applicable law in the corresponding country. The information on the web site may be modified periodically by us.

Transport companies, hotels, apartments and all those who provide services to us are by contract only and are neither our agents nor employed by us nor by our affiliates or associates, and our function is limited to that of mediator and/or intermediary. We are not responsible for errors, omissions, promises, guarantees, failure to follow through with promises made or negligence on the part of any of our providers. We will not be held responsible for personal damages, death, material loss or any other damages financial or otherwise caused by the providers or their services.

 

e)Trademarks, Copyrights, Links, Applicable Law :

All materials on this website (as well as the organization and layout of the website) are owned and copyrighted or licensed for use by RoomsXpert.com. All rights reserved. Information downloaded from this website is intended exclusively for personal and non-commercial use. You may not modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, frame in another web page, use on any other website, transfer or sell any information, software, lists of users, databases or other lists, products or services obtained from this web site. Except with the written permission of RoomsXpert.com, the user agrees to refrain from reproducing, distributing, or transmitting copyrighted materials, accessing or attempting to access password-protected, secure or non-public areas of this web site.
This web site may contain hyperlinks to other web sites or information pertaining to third parties which belong to other companies unrelated to ours and are provided exclusively as a reference and general information, over which we have absolutely no control, and are in no way responsible for either their content or their use. The fact that hyperlinks are included to other web sites by no means implies that RoomsXpert.com approves of their content or that it maintains any relationship with the companies represented.
RoomsXpert.com is registered as a company in India and therefore is under the jurisdiction of Indian Law. Court proceedings and tribunals to settle any dispute will always be those relevant for each case as set forth in Indian legislation.

 

f) Discounts:

Discounts may be shown in your account overview (if you don’t have an account, you can create one by going to the ‘User Profile’ section of our website www.roomsxpert.com), and can be used for future reservations. All discounts will be valid as informed there on. Discounts can only be used for new reservations and not for any changes to existing reservations. Discounts can be used against the amounts paid online for your next reservations until they are exhausted or the time limit expires, bearing in mind that we must charge your credit card a minimum of USD 0.5 for every reservation made. In its correspondence, RoomsXpert.com may refer to its discounts as credit.

 

g) Privacy Policy

This privacy policy sets out how RoomsXpert.com uses and protects any information that you give on the website. RoomsXpert.com is committed to ensuring that your privacy is protected. Any information given using this website, then you can be assured that it will only be used in accordance with this privacy statement. You should check this page from time to time to ensure that you are happy with any changes.

RoomsXpert.com is committed to ensure that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable procedures to safeguard and secure the information collected online. This Privacy Policy is incorporated by reference in and is a part of our Terms of Use Agreement. If you have any suggestions or comments on this privacy policy, or any of the conditions set out in this disclaimer, please send an email to info@roomsxpert.com.